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Out of Hours and Emergencies

Anti-Social Behaviour

We wouldn’t like to think that a tenant is experiencing anti-social behaviour which can cause annoyance and misery to them.

We need you to let us know if you are having any problems either to yourself or in the house where you live.

We take anti-social behaviour very seriously and will always give nuisance tenants the opportunity to improve or rectify their behaviour.

Maintenance

Gas, Water or Electricity Emergencies
 
Gas
Call 0800 111 999 (This is a 24 hour emergency line). If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free emergency line above.

Also:
Open all doors and windows to ventilate the property.
Do not turn on/off any electrical switches.
Extinguish all naked flames, do not smoke, strike matches or do anything which could cause ignition.
If there are any electrical security entry phones/locks, please open door manually.

Water
For problems relating to your water supply including burst mains, contact your water supplier – please check your last water bill for further details. 

Electricity
For general problems relating to your electricity supply, please check your last electricity bill for further details of who to contact.