Parasol Homes will respond to your complaint within the following set deadlines and will ensure that you are kept informed as your complaint is investigated, and a decision is made.
Where you feel that your complaint remains unresolved or that it has not been handled satisfactorily, you can report your complaint directly to the Housing Ombudsman Service.
The Housing Ombudsman Service is an independent body set up by law to investigate complaints about registered housing organisations. The Housing Ombudsman is free, independent and impartial for you to use and can be contacted in the following ways:
Telephone: 0300 111 3000
Post: Housing Ombudsman Service, PO BOX 152, Liverpool, L33 7WQ